Daily News 2004/01/07

The transformation of Hunan Mobile Customer Service System has finished and the level of service has be improved

The agents of 1860/12580 and the city branch customer service center of Hunan Mobile have been combined together to the Hunan province customer service center recently. This marked that the transformation of customer service system was successful.

This transformation has been finished by December since the end of August last year. First of all, organize the manpower and materials, finished the online customer service project. At national customer service working conferences, Hunan mobile was appointed as online customer service system demonstrate unit. Secondly, recruit more than 400 operators from the society and offer the manpower resources guarantee for customer service systematic transformation. Having perfected every rules and regulations inside the center further at the same time, management is more normal.

NewTone Communications voice SM system passed great traffic quantity test in Shanxi Mobile

On May 17, 2003, the voice SM system of NewTone communications was put into operation formally in Shanxi Mobile. Opening it so far by oneself, user's numbers have already exceeded 200,000 persons, the number of call-in reached more than 300,000 times every day. It is estimated that the developing goal of business is the number of call-in more than 700,000 times every day.

The operation of the voice SM system of NewTone communications is very steady after it passed the test of great traffic quantity test.

Shanxi Mobile is quite satisfied because of the good economic benefits and to determine the goal in the future is that the user's number exceeds 1,200,000.

Microsoft pushes network videophone software Portrait 2.2

Microsoft issued network videophone software " Portrait 2.2". The PC edition and Pocket PC edition of this software are compatible with the newest edition of software. NET serves. PC edition supports real-time communication server 2003 of Microsoft and other SIP servers. Pocket PC edition supports the duplex voice function of Pocket PC 2003 and Smartphone 2003 operating system.

" Portrait 2 Microsoft. " is experimental software for mobile video communication. This software is supported by .NET service, SIP and other online services.

UNICOM finishes purchasing 9 provinces business of the parent company and its paging business is sold

On January 2, Hong Kong media news, UNICOM announced the trade of purchasing nine provinces and autonomous regions telecommunications networks from UNICOM group of parent company and selling the paging business has been finished on December 31. From the same day, GUOXIN paging is had and controlled actually by UNICOM group, the income or losing of GUOXIN paging will be enjoyed or undertaken by UNICOM group also.