Daily News 2004/02/09

"95105 " call center business of Railcom open

　　Not long ago, Sinocall Telecom, the subordinate co-partnership company of Railcom, put out the call center business of "95105". This is the third telecommunication service provider that enters this field after China Telecom and China UNICOM. The insider thinks, this means conversing in the tradition the business profit appears while dropping, more and more service providers that run telecommunications service begin to turn to the call center that is value-added field. There will be more choices in the enterprise.

　　At present, called center business already formed an enormous industry abroad. Department concerned statistics show, the value of service market of the calls center already reaches 58,600 million dollars in 2003 in the whole world. In China, though is only in preliminary stage at present, according to the estimation by expert, market potential is about 10,000 million yuan. And this figure increases at the speed of 20% also the following several years.

　　It is reported, already more and more enterprises have begun to build call center at present, increase the communication with the customer. Because it is high to operate the call center, difficult to manage it, and enterprise needs to invest large amount of fund to build it by itself, this makes single enterprises in network cover, build cost, service quality, operation management respect to face the enormous cost and pressure. In addition, because the managerial experience of traffic is scarce, it is difficult to meet the demands of different fields to make the guest obey the management level. Show according to relevant investigations, in the self-built call center of the enterprise, 50% belongs to the case not successful. For example an enterprise of South China build a call center after spending three or four million, not at present traffics the strong in quantities, in fact there are only the several agents used. So an agent of cost attending on average is hundreds of thousands or up to a million, this not merely causes great resources to be wasted, and bring very great burden to enterprise.

　　At this time, the telecom service providers begin to utilize their own resource advantage to offer the call center business for enterprise. For example, the 800 and 4008 business of original China Telecom, the 1010 business of China UNICOM.

The video conference system of Xinhua News Agency adopts Huawei equipment

　　Xinhua News Agency is a national news agency of the People's Republic of China. It is China's biggest news information gathering and issuing center. Xinhua News Agency head office lies in Beijing. Every province, autonomous region and municipality directly under the Central Government and the Hong Kong Special Administrative Region, the Macao Special Administrative Region besides Taiwan Province consist of 33 branches at home, consist of the sub-branch or the reporter station in more than 50 large and medium cities; more than 100 countries and regions abroad consist of the branch.

　　As China's national news agency, Xinhua News Agency is the important mouthpiece of country and window department, domestic and international branched structure is numerous, inside communication and meeting are important and frequent. This video conference system build, may expand to the branches from all parts of the world in the future, so this requirement of this project about dependability, stability, adaptability, security is very high.

　　Directed against customer's demands of large capacity, high dependability, stability, security in this project, Huawei adopted ViewPoint8620 video information exchange platform and the simple, convenient and steady ViewPoint8020 terminal station to dispose and engineering installation in this project.

　　After the equipment is built up and run, guarantee well that the importance meeting of a lot of high level of Xinhua News Agency is held, and has played a very big role in improving efficiency of handling official business, saved the meeting expenses. Real-time and high-efficient video conference system not merely satisfied various kinds of original meeting demands of Xinhua News Agency, and has given play to the peculiar function of the video conference in consulting, record adopting, train promptly etc.. It has gotten the user's favorable comment.