Daily News 2004/03/19

TurboCRM got contract with Beijing people electrical apparatus factory

　　TA few days ago, TurboCRM contracted in Beijing people electrical apparatus factory formally. The electrical apparatus factory is outstanding one in the domestic electric apparatus trade. Implement TurboCRM system will help the factory to combine customer information, control sell process, realize collaboration and management between different location offices and improve customer's satisfaction further, promote the key competitive power of enterprise.

The NGN strategy of Alcatel Shanghai Bell

　　Alcatel Shanghai Bell relies on the global leading NGN technology, the experience and good prestige for many years in tradition exchange field, continue acts the role who leads the manufacturer during the development of next generation network (NGN).

　　In the world, the NGN of Alcatel has carried on the network test and commercial running at France, Chiles, Singapore and Czech, etc. countries. In China, as the important part of China Telecom NGN project, Alcatel Shanghai Bell NGN has carried on the successful probation in Shanghai and Hangzhou, got good market reaction.

The strategy cooperation news brief meeting of 95info and FrontRange Solutions will be held in Beijing on March 23

　　Remarkable customer service and support are the basic demands of customer service center. Tomorrow's work will be ensured from the good customer service of today. If you can't offer the good service , the customer will seek other ways -- perhaps your present rival.
95info Co., Ltd. has a prefect service system that includes IVR, professional call processing, the support of computer network and advanced data management, etc. It also has leading call center operation experience.

　　The products of FrontRange Solutions offer the first-class solution of the world for several following fields: Customer service and support (include call center and IT Help Desk), SFA, the management of knowledge database and CRM.

　　95info Co., Ltd. and FrontRange Solutions will announce to form the strategic partnership in Greater China district, and expect to take with you by the hand, make the customer service center at world level together!

　　Time：March 23, 2004, 13:15pm-17:00pm