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Daily News 2004/06/24
Global Magnates sign contract with 95 Info Inc.
Jiuwu exploits new field of call center
Recently, world renowned international corporation-Epson (China) Co.
Ltd. has signed a project outsourcing contract with the leading company
of global call center--- 95 Info regarding the cooperation of Epson hotline
service center project. The reason for Epson to choose Jiuwu is aiming
at enhancing its customer service level through the high-quality and personalized
service of Jiuwu Professional Call Center. As for Jiuwu, the contract
with Epson helps it to expands a new application field in call center
industry. It is the first "Call-in" customer service project
of Jiuwu after it won the title of "2004 Best Call Center".
Jiuwu Information is a pioneer of China's call center market. Entering
China market in 1998, Jiuwu is the first company providing integrative
services of call-in, call-out and call center consulting services.
Capital Airport uses Turbo CRM system
Recently, Capital Airport has signed a cooperation agreement with TurboCRM
company for the implementation of TurboCRM system.
ITAPPs helps Toyota customer service center realize global consistent
customer experience
Recently, Toyota Auto chooses ITAPPs, which has rich experiences
and advanced concepts in the field of customer loyalty, to build an excellent
customer service representatives team for Toyota Auto Customer Service
Center. This is another case of IAPPs in auto industry following its application
in Jiangling Auto and Changan Ford. Moreover, this time is a consulting
and training service.
American FrontRange Solutions Software has signed the Huachen BMW
After American FrontRange Solutions Software was successfully implemented
in the internal IT HELPDESK project of US DuPont Chemical Fiber (at present
called INVISTA), the company has signed another contract with China Huachen
BMW on the latter's customer service project in this May. After a great
deal of research and assessment, Huachen BMW finally selected the HEAT
product of FrontRange as CRM solution to its customer service center.
Unicom "Baoshitong" won attention again in serving Jilin
Sanitation System
Recently, Jilin Province Sanitation Office has inititated its"Baoshitong"
Broadband Video Information Business provided by China Unicom, and demonstrated,
recommended it by means of video phone conference to the whole system.
SUNTEK TECHNOLOGY has been elected as China Software Industry Top 100
Recently, China Ministry of Information has publicized the namelist
of "2004 China Software Industry Top 100 (Scale)"and "2004
China Independent Software Development Enterprise Top 30 (Scale)".
Xintai Technology (600728) ranks 34th and 17th respectively on these two
lists. The company has signed contracts with 3 SPs recently for sales
of its multimedia (call center) value-added service platform. These three
service providers are respectively Shanghai Meitong Wireless Network,
Beijing Dingjia Video Information and Beijing Hualu Yidong. All platforms
have been used for China Unicom Liyin Online whole net access.
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