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Daily News 2004/07/02
Customer Service 11698 New Application Seminar Held Successfully
TeleSynergy, China Netcom Online Everyday and Shanghai Sunshine Information
Technology have hold Seminar of Customer Service 11698 New Application
at Shanghai Hyatt Hotel on June 24, 2004. This seminar has attracted almost
one hundred guests. The on-site atmosphere is very active, and there is
no vacancy in the audience area.
At this seminar, the speeches and examples provided by China Netcom Online
Everyday and its strategic cooperator US TeleSynergy (Shanghai) Co., Ltd.
let you further understand the national unified access customer service
number 11698 of China Netcom, learn what is 11698 enterprise customer
service call collection answer, what is 11698, how to apply 11698 call
center, and how to make your enterprise enjoy the broadband information
service provided by China Netcom Online Everyday so as to follow the new
trend of 11698 customer service in this information era.
MyCRM sigs contract with Rijing Electrical Co., Ltd.
Recently, MyCRM has received good news from the East China market continuously.
Closely following the case of "Weibang Qiaoyuan", Rijing Electrical
Co., Ltd. has also signed CRM software implementation service contract
with MyCRM.
Debate in the industry works as free ad, India outsourcing
business promising
Foreign enterprises speed up their steps to make outsourcing from India.
In some degree, the debate on such a trend in all circles of US objectively
makes the fact of Indian labor has low cost and professional skills more
well-known.
According to officials of India Software Science and Technology Park,
in the hi-tech center Bangalore, there emerge two or three western companies
every week. More and more companies hand their outsourcing work like software
development and enterprise logistics support to India.
By the end of last fiscal year on March 31, the revenue of Indian call
center industry has increased by 46% and reached nearly 4 billion US dollars.
According to India Science and Technology Association and data from National
software and service company association. The employee number in Indian
Science and Technology industry has increased by 23% in last fiscal year,
and reached above 800,000. Nasscom predicts, the software and service
export of India will increase by more than 30% and reach 16 billion US
dollars this fiscal year, and the increase rate is similar with that of
last fiscal year.
Many managers from India and US companies believe, the accuse of outsourcing
in US homeland, on the contrary, brings apparent promotion to India Science
and Technology companies， because these accuse broadcasts the fact that
India labor has low cost but rich professional skills at the same time.
CEO of New York-based Exlservice Inc., Vikram Talwar， said that in the
past 6-9 months, India companies had enjoyed free ad with a value of billions
of dollars. Many unforeseeable companies have started to adopt outsourcing.
Exlservice help US banks and insurance companies in India with finance
issues.
Companies like Accenture, Unisys, Trilogy Inc. and Google Ltd. are expending
their logistics support, call center and R&D business in India.
Accenture, originally named Anderson Consulting，plans to double its staff
number in India by the end of this year, and expands to 10,000 staff.
Its staff distributes in Bangalore, Hyderabad and Bombay. The management
of Accenture says, Indian staff will provide support for its consulting
and logistics operation, as well as technical support to customers of
the company.
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