Daily News 2004/08/16

Harbour Networks Supports the construction of Jiangshu Power Information Net

　　Recently, Harbour Networks has exceeded many other network equipment manufacturers in the competition of Phase III Project of Jiangsu Province Power Supply Corporation Dispatch and Communication Network with its powerful technical force and advanced concepts. Harbour Networks has won the bidding of Power Dispatch Data Networks and VoIP Voice Network projects of Huaian, Yancheng, Lianyungang, Taizhou and Zhenjiang.

Shanghai Airline constructs its new CRM platform with IBM

　　Shanghai Airline signed a contract with IBM on August 11 for strategic cooperation in IT and to co-develop a CRM system. CRM system, called Customer Relationship Management System in full, origins from the customer oriented management idea. It is a new management style aiming to improve the relationship between enterprises and customers. Shanghai Airline and IBM will take one year to reintegrate customer resources, enhance the enterprise management concept, strengthen the customer oriented management means on the original basis of Shanghai Airline 800 booking service, customer member service system, etc.

Zinglabs builds customer service center for 800buy fashion gifts net

　Singapore Zinglabs builds a perfect customer service center for 800buy fashion gifts net. 800buy fashion gift net was established in September 1999 by people with overseas study background and investment from several domestic and foreign investment units. 800buy emphasizes product quality and service level, and so wins appraisal from a great deal of users. At present, the site has 5 million registered users. It is exclusive or appointed partner of various large-scale media, telecom operator and enterprises. The net has large-scale operation and customer service logistics centers in Beijing and Shanghai. Currently, it has 180 staff. In order to further enhance its service quality and customer satisfaction, 800buy finally decides to user the ZingSwitch® integrated service center platform of Zinglabs to establish its high-quality customer service call center after extensive study and research.

Keda is elected as 2004 China Video Communication Optimal Solution

　　In recent years, the video information industry has become more and more popular. The video communication has been rapidly applied in various fields. More and more experts and media start to pay attention to this market with fast growth and great potential. However, due to issues of band width, QoS, security, safety, the development of public video communication network is lagged behind that of specialized video communication network. Diversified advanced video communication technologies have been applied more in specialized video communication networks. As a leader of specialized video communication networks, Keda owns many solutions for specialized video communication networks.

　　Recently, the domestic leading video communication journal China Multimedia Video Communication cooperates with scientific institutes, telecommunication administration, and local operators and dispatch more than 40 experts of the industry to value 2004

　　China Video Communication Optimal Solution. The"Large scale specialized video network solution" of Keda has won this honor. The solution of Keda for this competition has outstanding performance in terms of technical parameter, integrate performance, and won high appraisal for its security and reliability.