Daily News 2004/08/31

TurboCRM has won the first position in the ranking of customer satisfaction for three continuous years

　　It is reported that the leading manufacturer of CRM customer relationship management software industry, TurboCRM Information Technology (Beijing) Co., Ltd. has won the honor of "Integrated first position of CRM software customer satisfaction" which is appraised by extensive information public users at "2004 China IT User Satisfaction Annual Conference" co-held by China Quality Association User Committee and Computer World Media Group. This is the third time for TurboCRM to win this honor successively after 2002 and 2003.

　　As an expert of customer relationship management, TurboCRM has always put the interests of customers first. It provides not only mature CRM system with high stability, safety and use-friendliness, but also high value-added services like professional consulting, application planning, implementation, upgrade, etc.

Experience NGN Future Telecommunication Network
Link Telephone and TV networks with one line

　　Just dial one number, and the home phone, office phone and mobile phone of the person you call can ring together. With the installation of a <1000 CNY top-box, you can sing Kala-OK together with friends hundreds miles away. Pick up the phone, and then you can even hear the E-mail sent by a friend…Recently, the reporter has experienced the charm of future telecommunication network at the ALCAT NGN Experience Center.

　　NGN is established on the basis of broadband technology. After 2002, this network has been used for trial in some domestic enterprises internally. In the NGN network, voice, data and multimedia have all been included. In the past, 3 kinds of signals for telephone, Internet and TV should be transmitted by 3 kinds of lines, while in the future, all can be solved by one single line.

Accenture has launched it CRM hotline in China

　　Recently, Accenture has announced in China it will launch its CRM hotline so as to support the company to win customers in the fast developing Chinese market.

　　The launch of CRM hotline has manifested that Accenture has a strong demand of CRM in its ever-growing customer group. At the same time, it also reflects that CRM has become another significant market opportunity brought by China's economy and vigorous social development.

　　Accenture is a global leading CRM enterprise service provider. The all-around innovation ability of the company makes it a pioneer of reestablishing customer relationship management, which includes marketing, sales, customer service and on-site support, etc. These innovation ability and methods include: strict methods to enhance market investment return, advanced understanding of customers' purchase habit and service preference, and methods of setting custom product and service experiences based the those information, unique optimization of influences to operation quality, cost and revenue by sales and services, etc.

PCCW launches three-in-one data service with prices lower than traditional phone

　　The market share of PCCW's fixed phone business is continuously nibbled. They plan to provide three-in-one service which includes Internet, paid TV and Internet phone with prices lower than traditional voice service.

　　The charge standard of PCCW to citizen call is 110 HKY monthly, which is most expensive in Hong Kong. PCCW has put forward its application to abrogate its controlling status in law, so that they can make price competition with competitors.