Daily News 2004/09/01

Shengwang Huasheng providing TMS voice card

　　After long time of hard work and with the support of cooperation partners, Beijing Shengwang Huasheng Technology Co., Ltd. has successfully put the TMS voice card on the market in July of 2004. TMS products, based on the processing techniques of the world leading DSP 64 products, is world-leading high performance voice card with higher performance-cost ratio and higher ability to provide system solutions.

Contracting-out of Call Ceneters

　　Yesterday, Wuhan Telecom started the contracting-out business of call center.

　　Call center, usually called as customer service center, is a special system integrating telephone, fax and E-mail for the processing of incoming calls and sending calls. At present, many public facilities have their own call centers to provide customized services to their clients.
However, for those medium and small-sized enterprises, contracting out is a better way since it is difficult for them to establish their own call centers due to the great demand for equipment and manpower.

　　Telecommunication enterprises have advantages in this field and it is possible to choose the form of contracting out according to the actual conditions and special needs of the clients.

CONCERTO gaining the Customer Inter@ction Solutions? magazine award

　　Customer Inter@ction Solutions® , the most important magazine in the field of global call center, CRM and telephone-based service recently granted the CRM Excellence Award 2004 to Concerto Software to recognize the contributions the company made to the world's CRM industry by providing the multi-media customer liaison center solution EnsemblePro™ . Customer Inter@ction Solutions®, as organized by Technology Marketing Corporation (TMC®) in 1982, is now the most famous magazine in this field in the world.

Video Conference initiated between China Mainland and Taiwan

　　China Telecom cooperating with Taiwan Zhonghua Telecom
The video communications between Mainland and Taiwan was opened on 26th. Representatives from Xiamen, Jiangsu, Taibei and Xinzhu as well as local enterprises participated in the interactive communication activities in the Binbei Telecom Building of Xiamen Branch.

　　Video Conference is a multi-media video communication services which giving a feeling of reality through the real-time interactive transfer of voices, images and data between two places. It has the functions of holding meetings, meeting control and data conference and so on.

　　Video Conference is the result of the cooperation between China Telecom and Taiwan Zhonghua Telecom. It is established on the video-com platform of China Telecom. Authorities from Xiamen Telecom says that the service, characterized by easy access, will provide a good information solution for the Taiwan-invested enterprises in Xiamen.