Daily News 2004/10/09

Increase (33%) of the business income of ADLINK in the first three quarters of the year

  The business income during Jan. to Sept. 2004 of ADLINK TECHNOLOGY, the technical leader of CompactPCI/PXI amounted to 1.8 billion NT, an increase of 33% than that in the same period of last year (0.8 billion NT). The increase is mainly due to the good performance in the field of semiconductor and IT industry. However, in recent days, the manufacturers of semiconductor and TFT panel are all planning to reduce their expenditures, so the business income in the fourth quarter of the year is not expected as high.

As a member of PICMG which has the right to make the specifications, ADLINK will co-hold the PICMG annual meeting with PCI Industrial Computer Manufacturers Group (PICMG) in Beijing on October 27 to 28. Major sponsor of the meeting is Intel, and other sponsors include Acqiris, CCPU, Kontron, NMS, Pickering, SBS and Wind River. Theme of the meeting: Techniques and applications of AdvancedTCA and PXI.

RightNow providing integrated on-demand CRM solutions

  RightNow (Nasdaq: RNOW), the world leading on-demand CRM company announced that it would provide RightNow CRM 7.0, an integrated on-demand CRM solutions, including services, sales and marketing. Through providing the real-time trans-department customer information analysis, RightNow CRM can help the middle-sized enterprises and Global 2000 enterprises realize the increase in business income and improve the operation efficiency. Based on the working experience RightNow gained in the service for thousands of customers, RightNow CRM will surely bring more benefits for these customers.

ITApps providing Call Center training for Ningxia MCC

  ITApps provided a professional training of call center techniques for Ningxia MCC. The training can be divided into two parts: training of the management personnel and training of the operators. Considering the characteristics of Ningxia MCC, the training was focused on the management of Customer Service Center and professional services techniques.

  Meanwhile, ITApps, based on years of working experienced it gained through providing services in various fields, successfully combined the training courses with the services features of the customer service center. The tele-marketing techniques as contained in the training course will help the customer service center of Ningxia MCC lay a solid foundation and bring more benefits by enhancing the tele-marketing services and management.

Thinker VOCABOX/IAD passed the entry test of Unicom

  Recently, Guangzhou Thinker Technology Company received a notice from the quality supervison examination center of CNII that VOCABOX/IAD had passed the entry test of area integrated business network of Unicom in China