Daily News 2004/10/12

Allytel support Liao Shen Evening News through its Call Center System

　　Liao Shen Evening News was established on Jan. 1 of 1993. It is a provincial newspaper focused on comprehensive news as sponsored by Liaoning Daily Newspaper Group. Through years of hard work, Liao Shen Evening News has developed into a most influential publication in Shenyang, Liaoning, with the largest circulation and the highest advertising income.

　　With the growth of the newspaper, there are more and more news-related calls. The newspaper is facing a great press for solution to the problem of how to handle the news clues provided from all walks of life, and how to assign tasks to each hot-line operator. The newspaper turned to the CallThink call center system of Beijing Allytel for the solution.

Eicon Diva Server V series speech telecom card adopts more powerful CPU

　　At present, there is a continuously increasing demand for the voice data telecom service on the global market. They need to take the applications of remote access server, fax server, voice solutions, VoIP and Soft-PBX during the construction of the network. Facing such a demand, Eicon Networks developed a series of high-performance smart voice card-Diva Server V. This product, characterized by good hardware structure and high capability of media processing, can help the enterprise construct voice data platform and multi-service voice platform.

HL95 information processing center performed well in the third quarter of the year

　　As a large-scale outsourcing call center in Beijing, HL95 information processing center has caught the attention of the public since the very beginning. However, it is still to be proved that whether such a big-scale high-end call center can be recognized on the market. Since July HL95 has been performing quite well for consecutively 3 months, exceeding the expected sales volume, showing its unique competitiveness and great market potential. It took part in the Olympic-related activities and cooperated with Beijing News Agency, gaining significant social and economic benefits and improving its reputation and social influences. What's more, it is a pioneer in terms of cooperating with News Agency.

Google SMS enhancing the cellphone economy of America

　　Google SMS has gained support from the six largest wireless operators in America. The telecom operators will charge 0.05USD to 0.10USD for each short message, while Google will charge nothing. On Oct. 7, Google announced that it started testing the short-message-based searching services. It allowed the user to search information through mobiles or portable equipment (short message). It is a brand new service, which will enhance the cellphone economy of America by enabling the users of mobile or other kinds of portable equipment to search information by means of SMS platform.