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Daily News 2004/10/14
FrontRange products-ITSM put on market in October
FrontRange, with the head quarter located in Colorado of America, and
branch offices in Britain, Germany, South Africa, Australia, Singapore
and China, is a world leading CRM solutions provider, providing products
and services to middle-size or large enterprises to improve their ability
in business management and customer service.
IT Service Management Version 5.0 of FrontRange Solutions can meet the
requirements for customer service and technological development. The solution,
allowing access at any place and at any time, is a brand-new solution
based on the latest framework of FrontRange products and also based on
the advanced functions of HEAT.
Travel tracing service through SMS by Kanghui Travel
Agency
Travel tracing service through SMS is a brand new value-added
service provided by Kanghui Travel Agency. Once they arrived at a place,
the leader guide will make a report to the travel agency and then the
relevant personnel in the travel agency will send short message to the
relatives of the tourists informing them that the tourist has arrived
at the tourism site safely. The service is provided with the use of "manyitong
TM" as developed by Yimei Group.
According to relevant personnel in Yimei Group, manyitong TM is a kind
of application software specially developed to send group messages. It
can be used to meet the requirements in various industries for internal
management, external communication, customer service and other information
management.
Digital China help Zhejiang Unicom integrate the customer system
Yesterday, Zhejiang Unicome and Digital China signed a
cooperation contract, according to which the two sides will work together
in the CRM project. Digital China will provide a CRM solutions focused
on Ｓｍ＠ｒｔ Ｔｅｌｅｃｏｍ ＣＲＭ to help Zhejiang Unicom integrate all the operation
systems to realize the unification of data view, business logic, business
flow and system access.
Graco using RightNow CRM 7.0 to integrate the sales and
customer services
RightNow (Nasdaq: RNOW), the world leading on demand CRM company, announced
today that Graco Inc. will use RightNow CRMTM 7.0 as the strategic platform
of sales and customer services. By using RightNow, Graco integrated and
optimized the business processes and thus improved the customer satisfaction
and operating efficiency.
In the last 3 years, Graco has always been using RightNow ServiceTM
as its customer service platform. RightNow SalesTM is the first choice
of Graco due to its powerful functions and best performance-cost ratio.
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