Daily News 2004/10/18

HXD09 constructing service hotline for residential community in Qinghai

　　HXD09 will construct the hardware platform for a hotline system of a residential community in Qinghai. The system is a integration of community administration and office business.

Callray providing service for China Unicom Qinghai Branch

　　On October 15, 2004, the second phase of the project of quality management system of the customer service center for China Unicom Qinghai Branch has been completed and accepted.

　　China Unicom Qinghai Branch set up a customer service center by the end of 2001. The customer service center, characterized by centralized management mode, is the only province-level customer service center in Xining city, Qinghai province. From then on China Unicom Qinghai Branch began using the quality management software AP SUITE as provided by Callray Communications.

　　Due to the high performance of Callray in the first phase of the project, China Unicom Qinghai Branch decided to continue the cooperation with Callray in the second phase. The latter provided a practical technical solution based on the actual conditions of the customer to upgrade the products in the first phase of the project so that the customers can enjoy the latest scientific research results of Callray.

Voicesoft provide Yidiantong business system for China Unicom Shenxi Branch

　　After a deep communication and thorough discussion, Voicesoft and China Unicom Shenxi Branch signed a contract on Sept. 17. According to the contract, Voicesoft will provide Yidiantong business system for China Unicom Shenxi Branch.

　　With the business provided by Voicesoft, the users can pay the mobile phone fees by themselves. The system will be connected with the business system of a certain bank in Xi'an. The mobile phone user can dial the telephone number of Yidiantong for registration. The system can recognize the calling number and give voice prompt. Thus, the user can pay the mobile phone fees through the bank card corresponding to the mobile phone. Voicesoft realized the application of Voice XML with the OpenIVR auto voice platform.

Shanghai New International Expo Center using products from Voicecodes

　　As one of the most advanced expo centers in the Asia-pacific region, Shanghai New International Expo Center uses VCOfficeVoice as provided by Voicecodes to provide various kinds of services for its customers, such as voice guide, searching of expo-related information and so on.