Daily News 2004/10/29

Zinglabs cooperating with HC360 TO build up new generation of call center platform

　　Recently, Zinglabs Technology, leader of CTI techniques, cooperated with HC360 to construct a new type of call center system based on WEB. The new call center system, due to its good applicability and expansibility, has gained the favor of the pubic since being put on market.

Super brands----SYKES ranking among the top 100 brands in China

　　According to the result of 2004 Super Brands as announced recently. SYKES ranks among the top 100 brands in China. It is also among the first 25 members in China as approved by the Superbrand Organization. SYKES is the only call center enterprises as gained such an honor in China. In the evening of October 25, the representative from SYKES presented at the grand ceremony held in Grand Hyatt Shanghai (Jin Mao Tower). Other brands ranking in the 100 top ones include Coca Cola, Volkswagon, Alibaba.com, Loreal, Nike, Shell, Citibank, BearingPoint, Channel V, TNT.

Avaya releasing IP Office 3.0

　　Beijing-Avaya (NYSE:AV), the world leader enterprise-oriented telecom software/system/service provider announced recently that it has put on market IP Office 3.0, a kind of IP voice telecom products oriented to small enterprises. The new version will be put on the markets in 31 countries and regions, including China, in the first week of December, 2004.

　　The company also announced that since being put on market in 2002, the Avaya IP Office system has been sold well in the world (more than 35,000 sets) to provide services such as integrated voice/data communication, information processing, customer management and so on to customers, including independent companies which have one or more sites and affiliates of large companies.

Zhengbang Hi-tech (ZBHT) constructing TV-shopping call center for Shanghai Senguihang

　　After a thorough discussion and fierce bidding, Shanghai Senguihang Economic & Trade Company chose ZBHT to build up the TV-shopping call center. The project will be implemented in three phases. Set up 30 positions for the Shanghai Branch in the first phase; expand the capacity to 30-60 positions in the second phase; set up 60 positions for the Beijing branch in the third phase. ZBHT has rich experience in TV shopping, and has great technical advantages in data searching, initiative marketing and media analysis, which is the reason why it won the bid.