Daily News 2004/11/12

Qwest providng VoIP services to enlarge the business scope

　　Qwest announced on Thursday that it would soon provide a kind of VoIP service called OneFlex in Los Angeles, Chicago, Boston, New York and other 8 major cities. Qwest aims to enlarge the business scope by providing VoIP services. It thinks that such a service shall not be limited to the 14 states only.

　　Qwest is the major telephone service operator providing VoIP service for the first time. As a matter of fact it has been lagging behind other competitors, such as Verizon and AT&T, which have begun providing such a service all over America.

RightNow cooperating with Quris

　　RightNow（Nasdaq: RNOW）, the world leading on demand CRM company, announced that it has entered into cooperation relationship with Quris to provide high-efficient e-mail system for marketing activity. RightNow market modules will be combined with Quris comprehensive marketing activity management strategies and service modules to increase the customers' faithfulness and sales income.

Ebanswers signing contract with Xiamen Chabridge Telecom（Korea VK）

　　Recently, Ebanswers (Hangzhou) signed a contract with to provide customer service management system and help Chabridge create first-class customer service system.

　　Established in April of 1992, Xiamen Chabridge Telecom is an appointed manufacturer of GSM mobile as approved by State Development Planning Commission in September 1999. As a telecom terminal manufacturer invested by Korea VK, Chabridge has gained the ISO certificate. With the advanced techniques from Korea, strong research and development capability and abundant capital, it is one of the most powerful wireless telecom equipment designers and manufacturers in the world.

　　With the outstanding customer service system solutions, Ebanswers has gained the trust of EASTCOM, LENOVO, UTStarcom, Shanghai DBTEL and was appraised as the No.1 provider of customer service system in the mobile phone industry. After a thorough investigation and comparison, Chabridge decided to choose ebanswers to provide the customer service system.