Daily News 2004/11/16

Britain company providing Speegle, the first voice searching engine in the world

　　According to the report by Britain medias, a Scottish voice technology company provided recently the first voice searching engine (www. speegle.co.uk).

　　The voice searching engine (Speegle) as provided by the company, named CEC and located in Edinburgh of Scotland, looks like Google. The major function of it is based on the PanaVox computer voice technology of the company with independent intellectual property rights.

The 3^rd customer service center by Dell in India to be operated in March of next year

　　According to medias from Hong Kong and Taiwan dated on Nov. 11, Dell announced that it would set up the 3rd customer service center in India and would hire 300 employees for it.

　　According to the statement made in New Delhi, the center will be located in Chandigarh in northern India. It will be put into operation in March of next year, providing technical support for the customer services.
The language (English) ability and low salary level in India attract Dell and other overseas companies to set up customer service center in India. Dell set up a customer service center in Bangalore in 2001 and the second one in India is in Hyderabad

Polycom plans to occupy the enterprise-oriented IM market in China with 500 million USD

　　Robert C.Hagerty, chairman of the board and CEO of Polycom said recently at an interview in Beijing that Polycom, engaged in enterprise-oriented interactive voice, video frequency and data communications, has over 500 million USD of cash and short-term investment fund at the very moment and is looking for proper partners in the world.

　　RobertC.Hagerty stresses that Polycom is much interested in Chinese market. He says: "we have just expanded the office in Shanghai to strengthen our service in every respect, including customer service and sales. I believe that China will be the future of the world, and there is a bright prospect for the IT industry of China. For such reason we will increase our investment in China.

　　However, RobertC.Hagerty didn't tell in what way the company would take to develop its market share in China. According to the report, the competition on the market of enterprise-oriented interactive voice, video frequency and data communications has always been quite fierce. Giants like Cisco are also preparing to take a part in it.