Daily News 2004/11/30

IR International creating contact center with the help of RightNow

　　RightNow,（The world leading on demand CRM company (Nasdaq: RNOW) announced today that IR international would adopt RightNow's on demand CRM technique to create a high-efficient global 24/7 contact center. It will not only improve the quality and efficiency of the customer service department of IR International, but will also improve the working efficiency of other departments, such as sales, marketing and products R&D.

　　RightNow's on demand CRM technique can connect wirelessly the help centers of IR International in Los Angeles, London and Singapore to form a multi-channel environment. It makes it possible for IR International to provide 24-hours-a-day multi-channel services, including telephone, email, website services for the customers around the world without the multi-shifting system.

Altigen and Shanghai 3H will co-hold the 3rd Seminar on Urban Water Supply Hotline Services and Management

　　Water is an important resource which has a bearing upon national welfare and people's livelihood. After the access to WTO, the water industry in China, as an industry which has long been protected, is developing at a high speed. Facing the fierce competition on the market and considering the advantages in the informatization for reducing operation cost, integrating resources and gaining benefits, Altigen Communications and Shanghai 3H Computer will co-hold the 3rd Seminar on Urban Water Supply Hotline Services and Management during Dec. 2-.3 2004 to improve the service quality and competition edge.

Beijing InterAct Technology exhibiting 3 major products at Japan Contact Center and CRM Exhibition

　　At the 5th Japan Contact Center and CRM Exhibition held at Tokyo during 18-19 of November, Beijing InterAct Technology Co.,Ltd. and its copartners in Japan joined the exhibition together to exhibited the Samba Dialer System, IP-based -xContact products and CTI midware-VOM software as developed by itself.

　　This exhibition was co-held by CMP (Japan), CRM Association, Japanese Call Center Forum, and Japanese tele-marketing Association. It is the most influential summit in the industry of call center and CRM in Japan, and up until now, it has been held for five times consecutively. There were about 150 enterprises and 12000 persons presenting at the meeting, including some very famous ones in Japan. The meeting provides a communication platform for the enterprises and customers.