Daily News 2004/12/07

Avaya holding Forum titled "Best Practice of Contact Center" in China

　　Avaya, the world leading provider of enterprise-oriented telecom software, system and services, held recently in Shanghai and Guangzhou a forum titled "The Best Practice of Contact Center", discussing on the three-hows: how the contact center can be turned into a kind of asset of an enterprise; how it can be transformed from the cost center into a profit center, and how it can be turned into an important site and tool for the enterprise to provide the best service and thus to bring huge commercial values.

　　On the Forum, experts from Avaya and other companies in this field exchanged their ideas about the current situation and development trend of call center. The discussion was focused on three topics: how to use the IP-based call center to break through the geographical limit, to reduce the cost and to improve the customer satisfaction index; how to allocate the resources according to the actual conditions of the customers so as to provide proper service at proper time; how to optimize the call center through the application of out-calling techniques. Experts from Avaya gave a detailed introduction on the practice of leading enterprises for users in China to draw a lesion from it.

　　Over 200 users from fields of financing, telecommunication, manufacturing and so on joint the forum. Apart from Shanghai and Guangzhou, Avaya also held such forum in Hong Kong, Taipei, and dozens of other cities in the Asia-pacific region.

Altigen enjoying a fast business growth in 2004

　　On Nov. 17 2004, Altigen Communications (Nasdaq: ATGN), a world leading CTI platform provider, publicized the financial statement of the 4th quarter ended at Sept. 30 and the financial statement 2004. According to the statement, the global business of Altigen in the 4th quarter of the year has been growing as fast as in the last quarter, with the business income increased by 2.5% than that of the last quarter. The annual business income in 2004 increased by 25.4% than that in 2003, and the net income increased by 100.8%. The company began to gain profits from the 3rd quarter of 2004.

SIEMENS signing cooperation agreement with Huawei

　　SIEMENS Communications Group signed a cooperation agreement with Huawei. According to the agreement, SIEMENS Communications will integrate the products of Huawei (Quidway routers and switch) into the telecommunication solutions provided to the users. The users of HiPath enterprise-oriented solutions of SIEMENS will have more choices to arrange their network to gain benefits from the application of the 2gIP.