Daily News 2004/12/09

PacificNet Epro chosen by TCL as provider of CRM consultant services and call center training

　　PacificNet (Nasdaq:PACT) announced that PacificNet Epro, the subsidiary, is providing CRM consultant service and call center training to the call center of the headquarter of TCL and the offices in Beijing, Shanghai, Xi'an, Chengdu and Huizhou.

　　TCL is planning to implement multi-channel strategies. In January of this year, TCL set up a customer service center to provide service for the customers all over the country. The center is headquartered in Huizhou of Guangdong, and has branches in Beijing, Shanghai and Xi'an. It mainly provides services such as consultation, maintenance and support, complaint accepting and so on. TCL is the second largest customer of PacificNet in the past two weeks. Before that PacificNet announced that it has signed an agreement with Sony HongKong to provide CRM and e-business solutions to Sony VAS So-net (Asia). The CRM and e-business system of PacificNet, including customer registration, management, charging and payment system, will enable the customers to make online purchase and payment through the online purchase platform of So-net.

Neusoft making efforts in forgery prevention

　　Tobacco industry is the largest taxpayer in China, and also an industry suffering the most from false products. In such a situation, Hongta Group, as the head of the tobacco enterprises in China, is aiming to not only improve the ability of forgery prevention but also punish the false-products manufacturers. At present, Hongta Liaoning Tobacco Company is working together with Neusoft to punish the illegal manufacturers of false tobacco with hi-tech means.

　　Considering the requirements for forgery prevention and punishing the illegal manufacturers of false tobacco, Neusoft provides 7×24 interactive telephony voice service with the existing mature call center platform. The customers can dial the number directly and operate under the instructions of voice guidance system. The system will make comparisons and check automatically.

　　Nowadays, the hard-package tobacco labeled "The Great Hall of People" contains an anti-forgery code carried on the anti-forgery advertising card inside the package. Only one month after the tobacco with anti-forgery mark was put on market, the whole anti-forgery system has received more than 10,000 inquiries.

CTI Link applied in the call center system of Nan'an Power

　　With the development of market economy, the power industry, just like other industries, experienced a thorough change in the operation concepts and strategies. To focus on the needs of the users has been an urgent requirement in the industry. "95598" is such a number to provide better service in the country.

　　Recently, the "95598" power call center system of Nan'an city of Fujian province was put into use. The system, based on the 11C switch ACD of Nortel Networks, and integrating CTI Link M1D, can provide a platform of high stability, reliability and expandability for the application and development of call center system. The operation of such a call center system puts the service of Nan'an Power to a new level by improving both the working efficiency and the customer satisfaction index.