Daily News 2004/12/16

RightNow help EasyJet reduce operating cost by Stg. 750,000

　　RightNow, the world leading on demand CRM provider (Nasdaq: RNOW) announced recently that EasyJet would cooperate with RightNow to enhance the customer service and reduce the operation cost by Stg. 750,000. As a leader airline company in Europe, EasyJet has a yearly increase of 20% in the customer flow. It will use RightNow Service? in the 7 places in Europe for management and communications purpose. The company anticipates to gain return on the investment in a year.

9.5 Info providing On-demand call center solutions

　　Recently, 9.5 Info announced that it would market on-demand call center solutions for middle and small sized companies (MSC), including "60s retail service" and "short-line service".
On-demand call center solution is based on the actual needs of the customers. The so-called "60s retail service" means to provide out-sourcing services charged according to minute/60 seconds. The short-line service means to provide short-term position outsourcing service for the customers.

　　Facing the fierce competition in the industry, it is more and more important to provide various kinds of services for the convenience of the customers, i.e. on-demand services. In such a condition, 9.5 Info, as a pioneer in this field, take the above-mentioned measures to occupy the MSC market.

Guangzhou Xiongying cooperating with Beijing Shangneng again

　　Recently, Guangzhou Xiongying MotorClub Company signed a contract again with Beijing Shangneng Information Technology Company to expand the capability of the existing Mr.CRM system.
In this project, the Mr. CRM system will be upgraded from version 3.2 to version 5.0. What's more, the number of users will be increased from 15 to 55.

　　Mr.CRM introduced the concept of teamwork, integrating different part of work (marketing, sales, customer service, service management and so on) and building up a sales platform for information sharing to help the enterprises improve the faithfulness and satisfaction index of their customers and shorten the sales cycle, reduce the sales cost and increase the sales income.