Daily News 2004/12/22

Changchun FAW constructing call center platform

　　Following the principle of "Customers First, Service First, Quality First", Communication Science And Technology Co., Ltd. Of Changchun FAW reached a cooperation agreement with Zinglabs (Beijing). According to the agreement, Zinglabs will construct the system switch access platform for the call center of the company. This project is the second application of Zinglabs call center service platform in the manufacturing industry in the country, aiming to meet the construction requirements of Changchun FAW. Changchun FAW is the first one who introduce the call center system which integrates customer service center and management center to improve the service quality to world level. The cooperation reflects the ability and advantages of Zinglabs in techniques, products and applications. It crossed the industrial boundary again to lead the application trend of call center.

Voicecodes providing new conference mode for Lenovo

　　Since adopting the VCTalk System of VoiceCodes in 2003, Lenovo has developed a new working mode based on telephone conference. At present, Lenovo made a capacity-expansion of the conference system, providing such a telephone conference system to each sales division to improve the working efficiency of these divisions.

　　Although videoconference equipment is used widely, audio-conference system is still favored by the users. This is because that it is relatively inexpensive, and it can be held at any time and any place. What's more, the operation and maintenance cost is much more lower than that of the video-conference system.

Avaya acquiring Route Science to guarantee the quality of VoIP service

　　Recently, Avaya acquired Route Science to further guarantee the voice quality on WANs for Avaya VoIP users.
Avaya will continue selling the ANS (adapted network software) of Route Science, which is built into the customers' network to evaluate the conditions of WANs' connections and adjust the traffic flow to the best state for VoIP.

　　What's more, Avaya plans to integrate the ANS to other platforms of Avaya, such as binding the center software of Avaya to ANS to improve the voice quality for IP call center. This work will be done in the next year.