Daily News 2004/12/28

The first out-sourced call center in Jincheng was set up

　　With the help of Shanxi Jincheng Telecom Branch, Jincheng Tobacco Company set up the first out-sourced call center in Jincheng to enhance the communications with the subscribers through telephone services. With the application of call center, the tobacco company can provide uninterrupted service (24 hours a day) for the subscribers so that they will not have to go to the business department personally. With the telephone services, every one of them can enjoy the door-to-door service. This will certainly increase the satisfaction index of the subscribers.

Telecom enterprises involved in network TV services; Snzo challenging CCTV

　　On Dec. 15, He Chenguang, president of Snzo and China Communication Company, released an amazing news to the reporter----"Snzo TV station, a national TV station will be opened soon in parallel with CCTV. We believe firmly that we can get the approval from the State Administration of Radio, State and Television".

　　The starting of Snzo TV station will break the traditional structure in this field which has been formed for decades. The change is rooted in the huge potential in the development of network TV services in China.

Combination of EnsemblePro and Siebel proved to be a success

　　Concerto Software announced in Beijing that the combination of EnsemblePro? and Sieble is proved to be a success in the test carried out in Beijing. According to the result of the test, EnsemblePro, after being combined with Siebel, can use the CRM data of the Siebel system to manage the incoming calls and outgoing calls of the call center and guide the subscriber to the best position. Besides, it can provide the operator a detailed and accurate information on the subscriber to practice the customized service and improve the service quality and success rate.

Net.com providing VOIP solutions

　　Net.com and Diversified work together to provide the WHISPER platform, a reliable mobile VOIP solution based on the SHOUTIP techniques of net.com. The system, adapted to the existing shout900 platform of net.com, makes it possible for the mobile and remote subscriber to benefit from the services provided through platform SHOUTIP. The project is implemented according to the requirements of the subscribers. Bert Whyte, CEO of Net.com says that Whisper is the best choice due to its portability and low consumption of power.