Daily News 2004/12/31

Customer service training courses of Dalian Cp Digital Technology Company being certified

　　Recently, Dalian Cp Digital Technology Company held a meeting of CRM and Call Center Applications in Dalian. The company will work closely with the government offices and enterprises in the field of manufacturing, financial, telecom and logistic to enhance the development of customer relationship management and call center management and carry out personnel training in the city. The company announced at the meeting that the customer service training courses of its training center has been certified by the authority----China Contact Center Standard for Professional Qualification, Ministry of Information Industry.

ASB winning the biggest NGN contract in the Asia-Pacific region

　　The biggest NGN network of China Netcom was put into operation yesterday. This is the biggest NGN project undertaken by Alcatel Shanghai Bell (ASB) in the Asia-Pacific region. It can be seen as an important milestone of ASB in China. Up until now, it has signed such NGN contracts with the four major carriers in China (China Telecom, China Netcom, China Mobile and China Unicom).

Shengwang Huasheng and Infoquick Sinovoice providing value-added telecom service

　　Recently, Beijing Shengwang Huasheng Technology Company and Beijing Beijing Infoquick Sinovoice Speech Technology Corp cooperates to market the "TMS +jTTS" DEMO. From now on, you can get an integrated technical solution/product by calling us. We'll build a DEMO environment for you within your company.

The number of mobile phone subscribers will reach 600 million by 2010

　　Liucai, vice chairman of China Institute of Communications (CIC) says recently that, after 15 years of exponential growth, the cellular mobile communication network has gained more subscribers than that of fixed telephone network by October of 2003. In May of 2004, the number of subscribers of mobile phone services was over 300 million. It is expected that the dramatic growth will continue and the total number of subscribers will be doubled in the coming five years, reaching 600 million by 2010.

Shhanghai Tourism Call Center to be built in the next year

　　A tourism call center will be built in Shanghai in the next year to provide multi-language tourism-related information consultation service for tourists in and outside of the country.

　　It is said that in the next year Shanghai will expand the tourism business, developing more hotels of higher and lower grade. It is anticipated that the hotel number will be increased from 423 to 470 by the end of the year, and the room number will be increased from 6,8000 to 7,5000.

　　It is anticipated that in the next year the city will receive over 4 million of tourists from outside of China and 90 million of tourists from within.

　　According to the latest news from Shanghai Tourism Committee, in 2005 Shanghai will receive as many as 4.8 million tourists from outside the country and 3.6 million of them will stay in the city overnight, an increase of 47% than that of 2003. With the continuous development of tourism industry, the city will receive about 85 million tourists from inside the country in 2005.