Daily News 2005/01/05

Cncall CTI Link midware applied in Dalian Tobacco call center successfully

　　With the development of information technology and the informatizaiton of tobacco industry, it is quite necessary to enhance the macro-control on the operation of relevant enterprises and e-business. Since informatization of Tobacco enterrises is an important part of the informatization of the tobacco industry, it is quite necessary to set up call centers for tobacco enterprises with the modern information techniques, especially the CTI techniques. Dalian Tobacco, attaching much importance to the construction of call center, adopted the advanced Nortel exchange system to combine with the CTI Link M1L midware system, and set up a customer service center through the Cncall CTI Link midware M1L platform, which has been widely recognized by the customers.

VCON winning the bid for the videoconference system of Ningbo Branch of BOC

　　Isreal VCON, the world-leading provider of multi-media instant messaging solutions, won the bid for the construction of the videoconference system of Ningbo Branch of the Bank of China (BOC).
Since September of 2004, VCON won a series of bids for the construction of videoconference system for the branches of BOC (Jiangsu branch, Zhejiang branch, Taizhou branch, Yangzhou branch). Winning the bid for Ningbo branch is another success of VCON in Zhejiang province and this will further strengthen the position of VCON in the BOC system.

Palmtop Linktone choosing HollyC6

　　On Jan. 5 of 2005, HOLLYCR, a leader in the field of Call Center and CRM, announced that HollyC6, a specially designed call center solution for the government and enterprises, will be applied by Shanghai Palmtop Linktone Consultation Company to its customer service system to improve the value of the enterprise and better the services to the customers. It is known that the HollyC6 call center solution, ever since being marketed by HOLLYCRM, has been recognized and adopted by many customers in the industry. It means that the company has entered into the SP industry, after a series of success in the industry of human resources, logistics, health, energy, government service and pharmacy.