Daily News 2005/01/11

Zinglabs (Singapore) winning the bid for the call center project of Hunan Tobacco

　　Recently, Zinglabs Beijing Co., Ltd., with the outstanding product performance and powerful integrated solutions, won the bid for the construction of call center for Hunan Tobacco. The application and popularization of Zinglabs' products in Hunan Tobacco will enhance the communications of Hunan Tobacco with its customers, improve the service quality and competitive edge, and provide a reliable, ever-upgradable call center platform for the development of tobacco industry.

　　Only 3 or 4 years after entering the tobacco industry, Zinglabs has occupied over80% of the market share, ranking the first in terms of market occupancy. It has just built up the best call center platform in the country for Hebei Tobacco, and is much favored by the users in the tobacco industry. The company says that it will go on working hard to improve the informaitization degree of the tobacco industry by helping them reform the traditional sales modes with a new type of call center system.

ITApps help Korea Air constructing first-class customer service center

　　The customer service center as provided by Korea Air in Qingdao has been put into operation recently. The center is mainly engaged in providing services, including relevant consulting services, to the customers in China. It adopts solutions and technical services provided by ITApps.

　　ITApps has provided first-class technical solutions, including Edify IVR and Nice recording system, to meet the requirements of the customer service center of Korea Air.

Voicesoft OpenIVR applied in Shenxi Unicom

　　After a thorough communications and discussions, Shenxi Unicom signed a contract with Voicesoft in 2004 for the Touch Go project. According to the contract, Voicesoft will provide OpenIVR system to the Touch Go business system of Xi'an Unicom

　　Shanghai VoiceSoft made a success again in realizing commercializing applications in Voice XMLwith the OpenIVR platform.