Daily News 2005/01/24

Zinglabs and LINING work together to build a new call center platform

　　Recently, Zinglabs Technology (Beijing), a leading provider of call center platform in China, established cooperation relationship with Lining Sports Goods Company, a famous provider of sports articles in China to build up a new type of IP-distribution integrated call center platform based on WEB. The construction and application of the call center system is a new starting point for the construction and applications of call center platform for the costume and relevant industries.

Aculab's Prosody card used in the positioning system for Numark

　　Nowadays, British people can find a nearest Numark drugstore by making a phone call. The convenience is based on the positioning system developed by NewVoiceMedia with the Prosody media resource card and voice recognition techniques of Aculab company.

Vision-X Inc. (China) signing contract with Shandong Unicom

　　Recently, Vision-X Inc. (China) signed a contract with Shandong Branch of China Unicom (hereinafter referred to as Shandong Unicom) to help the latter construct a first-class customer service platform by providing integrated solutions.

　　Vision-X is a company providing out-contracted services and CRM solutions of Customer Interaction Center. It has many first-class customer interaction centers in China, Philippines, and America, world CRM product R&D and technical support centers and over ten years of experience in the CRM filed. As the headquarter of Vision-X in China, VXI provides CRM solutions for branches of Fortune top 500 enterprises in China as well as customers in telecom, IT and financial industry.

Vision-X cooperating with ALSOO to build up first-class customer service platform

　　Recently, Vision-X Inc. (China) signed a contract with ALSOO, a famous network games operator in China. According to the contract, Vision-X will provide a first-class customer service platform for ALSOO.

　　With the platform, the customer service center of ALSOO will provide brand new services to the game players in a multi-media form, including traditional voice service, e-mail, network chatting, Web and so on. This will help ALSOO improve itself into a first-class international brand.