Daily News 2005/01/26

Avaya, a leader in the global voice information processing

　　Avaya Modular Messaging 2.0, based on the IP voice telecom techniques, brings new functions for voice mailbox, making it a key part in the enterprise telecommunications.

　　With the popularization of IP voice service, the voice-mail technique, born 25 years ago, is facing an innovation. Avaya, who has provided more than 100 millions of voice mailboxes for the enterprises, and a leader in speech information processing, takes the leading position in this field again.

　　Recently, Avaya marketed the innovative "Avaya Modular Messaging 2.0", which can support 20,000 subscribers at most. With IP voice telecom techniques and IP network techniques, a single system can support subscribers at different locations without providing an independent voice mail server for each place. Meanwhile, it provides more practical functions to all the users to bring more cost benefit for the enterprises. Voice mailbox system has become an important part for the operation of an enterprise.

OKI's call center system adopted by Yashili

　　The call center system based on the CTI server "CTstage 4i" of OKI was adopted by Guangdong Yashili (Group) Co., Ltd. (Yashili), one of the biggest food companies in China. The system, constructed in the headquarter of Yashili by OKI Software Technology (Jiangsu), will be completed and put into operation in the mid of Feb. this year

Callray's call center quality management system adopted by Senguihang

　　On Jan. 20 of 2005, Callray, a leading provider of call center quality management solutions in China, announced in Shenzhen that AP Suite? call center quality management software would be used in the construction of call center (stage I) of Shanghai Senguihang Economic & Trade Co., Ltd (http://www.sco.net.cn). Now the system has been checked and accepted.