Daily News 2005/02/02

9.5 Info gaining the world famous SCP certificate

　　9.5 Info announced recently that its call center has gained the world famous SCP certification, which stands for the best service in the industry. As a leader and a pioneer in the call center industry in China, 9.5 Info is the first one gaining such a certificate.

Zultys MX250 gaining grand prize of "Recommended Products by CCW"
──Comprehensive VoIP solution of high efficiency
2005/01/27

Zultys MX250 gaining grand prize of "Recommended Products by CCW"　　This is an enterprise-oriented media switch. It integrated the multi-media telecom functions into a compact system and provides standard interface for connections.

　　Opinion: the most comprehensive voice/data solutions, with compact structure and reliable performance.

Dongjin NADK software development platform gaining title of "Outstanding software products in China in 2004"

T　　here are another good news from Donjin Technology at the beginning of 2005---the Donjin voice communications software products development platform as developed by Donjin itself (NADK V1.70) gained the title of "Outstanding software products in China in 2004" by China Software Industry Association (CSIA).

FrontRange providing IT-Help Desk solution to BP

　　After signing the contract for the construction of the customer service center of China BRILLANCE-BMW, and FUJI XEROX, FrontRange cooperates with BP China to provide IT-Help Desk solutions. As a professional provider of IT-Help Desk comprehensive application and management solutions, HEAT has gone through strict certification procedures by ITIL regarding event management, issue management, arrangement management and change management. It can both provide standard IT-Help Desk application template, and fulfill other tasks, such as making working process, setting rules for problem solving (process approving, tasks assigning, circulation of working sheet, etc) according to the actual conditions of each enterprise. Besides, it can feed back abnormal situation in time and make regular analysis on the call requests and service conditions through a powerful reporting system. It can also make the system fulfill some complicated tasks automatically.

　　As the world largest petroleum company, BP has many branches in many cities in China, including Shanghai, Beijing, Guangzhou, Zhuhai, Tianjin, Chongqing, etc.