Daily News 2005/02/03

MPS2000 switch platform ---Another good news from Hangzhou Microsys

　　Another good news came from Hangzhou Microsys at the beginning of the New Year.

　　X province adopted MPS2000 switch platform to build a voice messaging system, but there's something wrong with part of the existing mobile switches that the cue tone cannot be played normally, which lead to complaints from the customers.

　　MPS2000 mobile solution helps the providers solve the above problems, optimizing the mobile voice recording and message retrieval system and improving the image of the mobile equipment providers.

Actuation of the first IP call center with over 100 positions in the banking industry in Japan

　　Tokyo---The "Ctstage 4i" call center system of OKI was adopted by Sumitomo Trust and Banking Co., Ltd.

　　The system, made up of 120 positions, was put into operation since the beginning of Dec., 2004. Up until now it is the first IP call center with over 100 positions in the banking industry in Japan.

Out-contracted business reordered in India

　　Investors from all over the world regard India as a promising land for out-sourcing business. As investment banker anticipates, to improve the service (from call center service to financial analysis) provided to the customers, the competitors in this field will experience a number of merging in the, restructuring and listing registration in America in the coming days.

　　Recently, Bangalore, the IT center of India, experienced a series of such merging. Bangalore is a center for this kind of business in India, with an annual income of 16 billion USD. Due to the fact that more and ore foreign companies begin to out-contract work such as office work, software making, accounting and so on, to the call centers and computer working stations in India, the out-contracted business in this country will grow at an annual rate of 30%. According to Nasscom (a software service trade association in India), by the year 2008 the value of all the out-contracted business in India will reach 50 billion USD. It thinks that 30% of the hi-tech work of western enterprises can be out-contracted, while now the figure is less than 10%.