Daily News 2005/03/29

InterAct cooperating with Zinglabs to construct WONCORE call center

Recently, Beijing InterAct Technology cooperated with Zinglabs to construct the out-contracting service system for WONCORE（former TCY）call center, with the world leading technique. Zinglabs provided an integrated call center platform, while InterAct carried out the design and development work with the self-made CRM system iAgent? to realize various functions, such as customer information management, soft telephone, FAQ maintenance, position information management, workflow management, electric questionnaire, etc.

AltiGen bringing IP-distribution call center to ICC 2005

The conference of "2005 China International Call Center and Customer Relations Management" will be held in Shanghai from April 11 to April 15. As a world leading CTI telecom platform provider and a pioneer in the field of CTI, AltiGen has always been working hard to bring world-advanced call center techniques to China so that more and more users can enjoy the multiplier effect of it. It has always been paying close attention to and working hard for the development of call center industry in China. It gives much support to the CRM conference and also takes a part in it, trying to bring more concepts and applications for Chinese users.

Hxd09 intelligent voice platform used in Fenghua taxi dispatching system

After the successful application of HXD09 intelligent voice platform in the taxi dispatching system of Suzhou city, domestic taxi companies all begun to construct GPS monitoring/dispatching system to reduce the operation cost, improve the service quality and safety.

They system is based on the latest technological achievements, including GPS satellite locating wireless data transmission, wireless voice transmission, computer network, network database management, GIS (Geographic Information System), etc. It has many functions, such as dynamic locating, dispatch management, monitoring, alarming, alarm-handling and so on, and can be used for information releasing, location searching, telephone-based demanding, etc. It can not only improve the taxi companies' capability to prevent and handle accidents, guarantee the safe operation and reduce the idling rate, but also can provide a basis for decision-making and increase the social and economic benefits. HXD09 intelligent voice platform serves as both a telecom platform and a call center dispatching system.