Daily News 2005/04/01

Alcatel's OmniPCX winning the award of "IP PBX of the best performance"

Recently Alcatel presented its OmniPCX Enterprise in a large-scale IP PBX evaluation activity as carried out by Miercom ( an independent testing lab of America) and sponsored by《Business Communications Review》 (BCR). OmniPCX won the award of "IP-PBX system of the Best Performance". It is the only one that gained full mark among the tested systems. Competitors include high-end IP-PBX system provided by Cisco, Avaya, SIEMENS and ShoreTel.

In the IP-PBX test carried out by Miercom in the past a few years, OmniPCX has always been in the leading position. Alcatel's products is characterized by advanced techniques (on single platform), various functions and outstanding performance.

Avaya SIP speech communication solution winning the award of "Editor's Choice" by Network Computing

Avaya (NYSE: AV), the world leading provider of enterprise telecom software, system and services, announced recently that, Avaya's SIP speech communication solution has won the award of "editor's choice" by Network Computing, a leading publication in the field of information technique and network industry. After a comprehensive test and evaluation, editors of Network Computing granted the award to Avaya SIP speech communication system considering its high interoperation capability and mature functions.

Solutions provided by Avaya are Avaya Communication Manager (a major IP speech communication software), Avaya S8300 media server and G700 media gateway. Avaya Converged Communications Server is also available to expand the SIP functions of media servers and gateway, and provide functions of automatic calls distribution, voice mails, instant message and message integration to the SIP terminals. Desktop telephone and soft phone from different providers are tested together with Avaya's solution to test the capability of interoperation.

Concerto Software's Spectrum? ACD winning the award of "the best ACD in North America"

May 31 of 2005 － In the 2004 ACD awards granting activity organized by ContactCenterWorld.com recently, Concerto Software's Spectrum? ACD was granted the award of "the best ACD in North America". The award is issued through the voting of end users. There is no expert evaluation committee.
Concerto Software's Spectrum? ACD is specially designed for call centers considering the large number of coming calls. Compared with traditional PBX, it is much better in terms of calls handling, stability and integrity.