Daily News 2005/04/21

VIEWGOOD won the bid for the media streaming solution of Hangzhou Water Conservancy Bureau

Early April, 2005, VIEWGOOD (WebVOD) won the bid for the media streaming solution for Hangzhou Water Conservancy Bureau, Hangzhou.

Voice technique market will reach 5.3 billion USD in 2008

According to the latest report made by ABI, the market of voice techniques will increase from 627million euro (677 million USD) in 2002 to 4.9 billion euro (5.3 billion USD) in 2008.
Application of voice techniques involves many aspects, including call center and mobile phone. Due to the popularity of mobile and wireless equipment, ABI believes that voice technique will enter into the market as a practical solution.

ABI anticipates that financial service providers and telecom operators would be major customers of voice solutions---they will probably adopt the voice recognition application software to improve the customer service.

CNCALL cooperating with Lasha Power Supply to construct "95598" call center system

With the economic development of Tibet and the continuous improvement of living standards, the power consumption in this region is rising rapidly. It is anticipated that before the power supply station was put into operation in 2007, the supply of power can hardly meet the increasing demand. This situation will be worse year after year. At present, Lasha Power Bureau is making efforts to solve this problem.

The "95598" call center system of Lasha Power Supply is based on advanced CTI techniques. It adopts Nortel's 11C platform and CNCALL's CTI Link M1D, UC integrated telecom platform, call center management system and Voicelog recording/monitoring management system. Upon the completion of the first stage construction, it will have 30-lines E1 digital relay access, 4 positions, 30-lines interactive IVR. "95598" will provide 24-hours service for the whole city