Daily News 2005/04/22

Avaya making efforts in building integrated telecom network for 2006 Germany World Cup

Avaya announced recently that the 2006 FIFA World Cup Germany Data/Voice Integration Network is being under construction, and will serve as a link between the game organizer, stadium manager, medias, officers and volunteers and provide advanced telecom services to them during the World Cup period. Avaya is a world leading provider of enterprise telecom software, systems and services, and also the authorized provider of integrated telecom equipment for 2006 Germany World Cup.

ITApps help the customer service center of Shanghai Branch of ABChina upgrade

Shanghai Branch of the Agricultural Bank of China has successfully upgraded the call center system by adopting Edify and relevant services as provided by ITApps.

The call center of Shanghai Branch of the Agricultural Bank of China, through the manual online service and auto voice service, combines the advanced telecom and network functions with customer information management and banking practice. It finished the upgrading on March 12, 2005. With the EDIFY 9.0 form ITApps, Shanghai Branch of the Agricultural Bank of China can provide 360-lines auto voice service and 60-lines fax service. The auto voice service system is based on 2 sets of EDIFY 9.0, with 180-lines voice service and 30-lines fax service on each set. EDIFY 9.0 integrates AVAYA G3r exchanger, Genesys6.5 CTI and CICS mid ware. ITApps gained favorable comments from the customers with its professional skills, qualified technical services and outstanding EDIFY products.

Micromuse acquiring Quallaby

Micromuse (NASDAQ code: MUSE), a leading provider of expandable, real-time business and service assurance software, signed a contract with Quallaby. According to the contract, Micromuse will acquire Quallaby at a price of 33 million USD. Quallaby is a priviate-owned software company located in Massachusetts, America.