Daily News 2005/04/25

AltiGen creating the largest major hotline in China---"12345"

In order to give a full play to the "mayor hotline", Suzhou municipal government decided to use AlitiGen's IP-based distributive call center system to build the "12345" mayor hotline, and put it into operation on April 20.

Suzhou "mayor hotline "12345" is based on AltiGen's IP distributive call center platform, with Chinese and interactive interface. It combines the advanced telecom network technique and computer technique to provide services including auto voice searching, manual position service and information processing. The mayor hotline serves as a virtual call center to link the county governments, district governments and various functional departments of these governments through the information network.

HXD09 adopted to build "12366" system for Liaoning State Taxation Bureau

HXD09 intelligent voice exchanger is a programmable voice exchanger based on CIT and TCP/IP techniques to provide integrated services including queuing, recording, reproducing, faxing, position service, VOIP and so on. It is characterized by high stability, high expandability and short development cycle, and is the first choice for the integrators to build call center system.

"12366" tax-paying hotline is provided by the national taxation system to the society for free. To enhance the construction of "12366" hotline is of great significance for regulating tax collecting/paying, improve the management quality and efficiency, guarantee the lawful rights and interests of the taxpayers, creating a good taxation order and enhancing the development of the society.

FrontRange providing IT service management solutions for TNT

After signing contract with BWM, FUJI XEROX and BERTELSMANN in the last year, FrontRange is now cooperating with Shanghai InfoChain to provide IT service management solutions for TNT China. As an expert in the application of IT service management solutions, HEAT has been examined and certified by ITIL in the aspect of event management, problem management, allocation management and change management.