Daily News 2005/04/27

SinoVoice helps Shanghai Pudong Development Bank improve customer service

Recently, Shanghai Pudong Development Bank, a listed company which is much concerned and respected for its good reputation and outstanding achievements on Chinese security market, adopted SinoVoice's speech synthesis system to improve the customer service.

CCID call center won three major prizes at ICC CHINA 2005

"ICC CHINA 2005" was closed successfully recently. CCID call center won three major prizes at this meeting.

With years of hard work in the field of service out-sourcing, and rich experience in customer interview and telephone-based sales, CCID call center won the prize of "China's Best Outsourcing Call Center in 2005". Doctor Li Jun, executive president of CCID call center was granted the prize of "China's Best Call Center Manager in 2005" and Gao Xue, senior customer service representative was granted the prize of "China's Best Call Center Customer Service Representative in 2005"

This meeting was co-held by CRM Committee of CFIP (China Federation for Information Promotion) and CTF Forum CRM Institute. The organizing committee invited dozens of experts from China, Japan, Korea, America, France and other countries to make a thorough and detailed investigation and selection of the call centers, including outsourcing call centers, according to the standard procedures. CCID was recognized and won the prize at last due to its rich experience in service outsourcing and innovative concepts.

Everbright's "95595" customer service center winning the price of "China's best call center in 2005"

At the ICC CHINA 2005 held on April 13, China Everbright Bank's "95595" Customer Service Center won the prize of "The Best Call Center in China in 2005" and become the second bank that won such a prize. This means that the customer service of China Everbright Bank has reached leading level in the banking industry.

This activity was co-organized by CRM Committee of CFIP (China Federation for Information Promotion) and CTF Forum CRM Institute. It is aimed to popularize the concept of customer service, improve the operation management capability, establish service standards and enhance the development of call center. It is based on the principle of openness and fairness, getting the results after many steps, including material delivery, telephone investigation, interview, preliminary evaluation, on-the-spot evaluation, etc.