Daily News 2005/04/29

Callray growing together with Chinese Insurance Industry

Callray Communications, a leading provider of call center quality management solutions, announced recently that AP Suite call center quality management system has been adopted by the "95518" customer service center of Shenzhen Branch of PICC Property and Casualty Company
(http://www.piccsz.com.cn). This is another successful application of AP Suite after being applied in Huatai Property Insurance Company, Sun Life Everbright Life Insurance Company and Hai'er New York Life Insurance Company.

Shenzhen Branch of PICC Property and Casualty Company has become the most favored company in Shenzhen due to the high-quality service.

Alcatel Shanghai Bell Launches an IPTV Solution Center for the Asia-Pacific region

Shanghai, April 27, 2005-Alcatel Shanghai Bell today announced the launch of its IPTV (Internet Protocal-based Television) Solution Center for the Asia Pacific Region in Shanghai, China.

The center designs tailored IPTV solutions that fit the individual requirements of operators in different aspects, including service creation, delivery platform, content management, network access to terminals, etc.

Alcatel has consolidated its position as the leader on the global IPTV market. It has more than 20 successful cases in Asia, Europe and North America.

As Diffusion anticipates, by 2010 there will be more than 20 million IPTV users in the world. This is a market with a great potential for growth, and all the operators are trying to find ways to obtain it.

In the solution center there is an experience center which provides services including broadcast television, video on demand, personal network video recording and video conference.

ICC China 2005 closed successfully

ICC China 2005, as sponsored by CRM Committee of China Federation of Information Promotion (CFIP) and exclusively organized by CTI Forum (www.ctiforum.com) is now drawing to an end successfully.

This conference has attracted and drawn users in various fields, including telecom, banking, insurance, security, fund, government, water supply, gas, aviation, postal service, logistics, tobacco, media, household electric appliances, TV-based purchase and so on. Most of them present themselves in groups with a leader. Enterprises from all over the country joined this conference. According to the statistics, there were more than 7000 persons jointed the event which lasted for three days.