Daily News 2005/05/11

Sunbay providing call center system for the Office of Letters and Calls of the Standing Committee of Shanghai people's Congress

The call center system constructed by Shanghai Sunbay Information Technology Company for the Office of Letters and Calls of the Standing Committee of Shanghai people's Congress was put into operation recently. It is aimed to set up a value-added telephone service system of high performance and efficiency by making use of the existing resources of and the most advanced call center techniques in the world.

As a professional call center system integrator, Shanghai Sunbay Information Technology Company, with the advanced techniques, has not only provided call center solutions to the enterprises, but also provided high quality services to the local government ("digital system for telephone-based consultation" for Shanghai No.1 Intermediate People's Court, and "Computer-phone integrated system" for the Real Estate Bureau of Shanghai). Operation of the call center system of the government will greatly improve the communications between the government and the people.

AltiGen providing call center system for E-home

With the rapid development of retail industry, all the chain enterprises are working hard to find a more efficient operation mode and are attaching more importance to service quality. In such situation, call centers, serving as a bridge between the customers and enterprises, was much favored by domestic chain enterprises. Shenzhen E-home Company was a company organized by China National Building Material Group Corporation (CNBM). CNBM has shares in more than 200 companies. Its sub-group is the major shareholder of 4 listed companies and has shares in 11 listed companies. Abundant investment from CNBM makes E-Home developed into one of the largest chain enterprises in China. In 2005, the company adopted AltiGen's IP distributive Call Center system to optimize the national market layout and improve the customer service.

Convergys expanding the cooperation with RightNow

RightNow (Nasdaq: RNOW), the world leading on-demand CRM provider, announced recently that Convergys (NYSE: CVG) has widened the cooperation range with RightNow. Convergys will take RightNow CRM as a strategic platform to provide various services, including sales out-sourcing, customer service, market service, etc.

Convergys has been using RightNow's service since 2000. At present, there are over 3000 customer service representative in its contact center who uses RightNow's products.