Daily News 2005/05/17

In-Stat: VoIP will be the focus of the telecom industry in the coming 10 years

According to the report by In-Stat, the international telecom industry has begun the integration of the functions of VoIP. During 2005－2009 there will be more and more consumers and small businesses using VoIP services and the peak time will be between 2010－2014. Telecom operators will integrate relevant functions into the next generation of network (NGN), which will affect the existing public telephone network greatly.

MARUBENI choosing Tangram customer service center

Established in 1858, MARUBENI is one of the representative companies in Japan. It has 18 branches in Japan, and 149 branches and offices abroad. With the business income amounting to 90 billion USD, it ranked the 20th among the "2001 World Top 500 Enterprises" selected by Fortune.
This time it is a teas order processing center of MARUBENI (Shanghai) that set foot in Shanghai Tangram Customer Service Center. Before making the decision, MARUBENI made a thorough investigation on large call centers in Shanghai, evaluating them in terms of working site, equipment, working team, auxiliary devices, price and so on. At the last stage of the investigation, MARUBENI carried out simulation test on several famous call centers in Shanghai, and finally decided to choose Tangram as the partner.

RightNow helps Pinnacle provide high-quality customer service

RightNow (Nasdaq: RNOW), a world leading on demand CRM provider, announced recently that Pinnacle, market leader for digital audio software, used RightNow Service to provide high-quality technical support in 6 languages for it customers all over the world. Pinnacle also uses RightNow's webpage based "on demand" mode to provide out-sourcing manufacturers with language solutions, communication channels and services for different time zones.