Daily News 2005/05/24

Nortel's solution help BT better the customer service
BT upgrading to VoIP using Centrex IP of Nortel

British Telecom (BT) announced recently that it has signed a contract with Nortel *[NYSE/TSX：NT] to upgrade its customer and business contact center with IP（Internet Protocol）voice technology, to improve the working efficiency. The project is aimed to improve the Interactivity of BT Retail and thus get a higher user satisfaction index.
This upgrading solution will integrate Centrex IP into the existing platform provided by Nortel, to adapt it to the 21st century. In the first stage of implementation, there will be 700 agencies using IP-based solutions, and the number will increase to over 2000 by the end of 2005.

CTIL giving a hand to Honda-Sundiro

Honda-Sundiro Motorcycle Company intended to improve the satisfaction index of its customers. To meet this end, it is necessary to enhance the communications between the company and the customers, and this shall be based on a complete user database.

After over a year's market research, Honda-Sundiro decided to cooperate with CTIL (Continous Technologies International Ltd.) to build the customer service center. The "CIC+CRMeasy" call center solution provided by CTIL has been fully recognized by the customers.

Customer service line of Honda-Sundiro is "800-820-1166".

eOn releasing EQueue system software V5.04.00 of recently

Recently, eOn Communications released the latest version of eQueue system software (V5.04.00) at the Atlanta headquarter.
The new version has stood long-time and high-load operation test. The R&D department of eOn made a thorough analysis on the collected test data, and the result shows that the this new version is better than last version in terms of system stability, fault-tolerance capability and handiness.