Daily News 2005/05/27

Callray winning the bid again for SenGuiHang's Beijing customer service center

On May 23, 2005, Callray, a leading provider of call center quality management solutions announced that the quality management solutions provided by it to the customer service center of Beijing Shangui Trade Co LTD (Beijing Shangui) has been adopted and accepted. This is another cooperation between Callray and SenGuiHang Group.
SenGuiHang Group established CALLCENT marketing center based on the experience of European, American and Japanese companies and according to the characteristics of Chinese market. It will provide "800" call service for free in the country, and provide perfect products and services for the customers, and build a first-class sales-type call center and customer service center in Shanghai and Beijing.

AltiGen IP distributive call center making Mayor hotline system of Yangzhou

Yangzhou is a historical and cultural city of China with a long history of 2500 years. Today, with the economic growth and informatization, the city is busy with the construction of e-government In order to enhance the communications between the government and the people, and solve problems for the people, Yangzhou municipal government decided to use AltiGen IP distributive call center to build the mayor hotline system. The system, with the support of Internet, is a "One Stop" center with functions of listening to, handling, feedback, interaction and so on. Thus, the citizens can get comprehensive service in time by just making a phone call. The call center system, which covers all levels of Yangzhou municipal government, not only improves the image of the government, but also enhances the communications between various functional departments of Yangzhou city and meets the municipal government for providing efficient and customized service to the citizens.

FrontRange provide new edition of IT service management software

FrontRange Solutions, the world leading CRM solution provider, announced that it would provide new modularized IT service management solution ----ITSM 5.0.2 in more than one language (English, German, Russian, Polish, French and Chinese). As an advanced solution for IT service management, contact center and CRM, ITSM5.0.2 can improve the IT maintenance and operation. It also can expand the functions of the existing HEAT? solutions by providing additional modules.