Daily News 2005/06/27

"９６１１４" call center put into operation yesterday

With a correct telephone number of an enterprise, you can know the name and address of the enterprise. Without making a phone call, you can get access to the telephone number searched. Yesterday morning, "96114" call center was put into operation in Chengdu. It is the first one in China.

SAP providing high-quality CRM solution in China

June 23, 2005, Beijing: SAP, the world biggest provider of enterprise management software and collaboration business solutions, announced recently that, considering the continuous expansion of CRM market and urgent demand for CRM solutions, it will input more in R&D, and take advantage of mySAP ERP's experience to provide high-quality CRM solutions in China.

Concerto honored by Customer Inter@ction Solutions

－EnsemblePro: winning the awards of "2005 outstanding CRM solution"

As the founder of customer contact center solution, Concerto announced today that its EnsemblePro? was honored by Customer Inter@ction Solutions magazine as "outstanding CRM solution in 2005". EnsemblePro is the first complete contact center solution in this industry, which integrate in-calling, out-calling and other functions, such as voice, email, webpage and fax.