Daily News 2005/07/01

CTstage 4i call center seminar held in Japan

OKI (Japan) will hold the latest seminar called "CTstage 4i" in Tokyo, where the headquarter is located, on July 21 and September 2 of this year. It will give a comprehensive description on the call center system oriented to Chinese market.

This seminar is in fact held for those who are planning to set up call center in China, and those Japanese enterprises that wanted to strengthen the cooperation with Chinese customers and increase the business opportunity in China. It gives a full description on CTstage 4i products, a CTI&IP call center system oriented to Chinese market.

HollyC6 demonstrated at China's 4th Logistic Management and Development Summit

June 25, Beijing: the 2005 China's 4th Logistics Management and Development Summit was held in China Resources Hotel. As a cooperation partner of this summit and a leader in the field of Call Center and CRM, HOLLYCRM was invited to attend this summit. Mr. Luyi, vice president of HOLLYCRM, made a speech on "HollyC6 Call Center - an effective tool for customer service in the Logistic Industry". Together with other participants, he analyzed the problems and bottlenecks faced in the informatization of logistic industry and share the experience of improving the operation efficiency and reducing the cost. Meanwhile, Luyi demonstrated how the HollyC6 call center solution could help enterprises provide outstanding service to meet the customer's demand in a most efficient way by integrating various kinds of resources.

Avaya's new IP contact center application help improve customer service

Avaya (NYSE: AV), the world leading provider of enterprise telecom applications, system and service, released a new contact center application recently to help enterprise improve the customer service in the 24/7 conditions. The new application based on IP can connect all the employees together, no matter what they are. In such a way, it can help the company provide better service in a more efficient way. This will greatly improve the working efficiency and reduce the operation cost.
The newly released application is part of Avaya Customer Interaction Suite. It can help the enterprises face challenges with intelligent telecom techniques and make it possible for the customers to get access to the employees of the enterprise as well as the working process.