Daily News 2005/07/14

OKI Ctstage presenting at 2005 Tour Exhibition of Jiangsu Telecom

2005 Tour Exhibition of new service & value-added service of Jiangsu Telecom started on June 30 of 2005. More than 100 persons from various industries in Hangzhou attended this activity. Theme of this tour exhibition is "create value by providing service". It introduced new and value-added services to which Jiangsu Telecom attached much importance, including video telecom service, broadband service and the rapidly growing call center service. Among these services, the integrated "IP call center solution" jointly developed by OKI and Changzhou Telecom attracted much attention from the participants.

The integrated "IP call center solution" has been widely used among enterprises ever since it was born. The "Ctstage" call center system of OKI will surely be greatly promoted at the Tour Exhibition.

RightNow acquiring Convergent to start "Voice CRM"

Bozeman, Montana (July 1, 2005)- RightNow, the world leading on demand CRM provider （Nasdaq: RNOW）announced today that it acquired ConvergentVoice, the famous voice automation service provider. The acquisition will make RightNow the only CRM solution provider equipped with voice applications. This also means that RightNow has started up the "RightNow Voice".

Avaya providing reinforced version of CCE solution

Avaya (NYSE: AV), the world leading provider of enterprise telecom software, system and services, announced today recently that it has marketed reinforced version of CCE （Contact Center Express）solution. This solution will help the growing enterprises providing better service through call centers, and in such a way enhance the development of these enterprises. As anticipated by Datamonitor, by the year 2008 the market size of global contact center will reach 5.1 billion USD, and in the coming five years, middle-sized contact center with less than 250 positions will experience a rapid growth.