Daily News 2005/07/15

No. 10000 customer service system of Wuhan Telecom expanded

On July 9 the capacity expansion of the No. 10000 customer service system of Wuhan Telecom was completed. Since then the system was more powerful than before.

For a long time the leaders of Hubei Telecom and Wuhan Branch has attached much importance to the development of No.10000 customer service system. This time the number of positions was increased by 99 (from 145 to 244), which provides new functions, such as out-calling sales, WEB module, order tracing, canceling and transferring, etc. This will make it possible for No. 10000 customer service system to integrate more resources to provide better services to the customers.

Actuation of the NGN network deployed by Chinese government

The NGN telecom network as deployed by Chinese government for the first time was put into operation recently.

According to Guangming daily, Zhao Qizheng, head of the News Office of the State Council, made the first video call to the News Office in Shanghai. NGN network is a multi-media network, with the functions of videophone, videoconference, virtual dedicated network, soft telephone service, etc.
It is known that the whole NGN network will serve the branches of the News Office of the State Council. After the opening of the NGN network, the phone calls within the news office of the state council is reachable in every branch.

Pacific Life Insurance providing network-based service

Recently, Guangdong Branch of China Pacific Life Insurance opened a dedicated mailbox for customer service. It extended the customer service to network information platform, and improved the working efficiency greatly. It is the first life insurance company that provides network-based customer service mailbox.

After the opening of the mailbox, the citizens can get detailed information from professional personnel of Pacific Life Insurance in real time by only sending an e-mail.

Widely recognized by the customers, Pacific Life Insurance Company has maintained a complaining rate of 0% and a telephone follow-up rate of 100% in the past 3 years.