Daily News 2005/07/18

HOLLYCRM won the bid for the call center of Digital China

HOLLYCRM, leader in the field of call center and CRM, announced recently that it has won the bid for the call center system of Digital China. The call center has various kinds of accesses, including telephone, fax, SM, voice messaging, etc, and can integrated the existing resources to improve the capability for call-handling and customer management. It will provide an integrated and stable service platform and lay a solid foundation for the development of B2C business.

ITRG：VoIP will take the place of traditional telephone service in 3 years

ITRG（Info-Tech Research Group）says recently that the VoIP will take the place of traditional telephone service in three years. At present, 23% of the mid-sized enterprise has adopted such service, and it is anticipated that the number will be increased to 50% in three years.

Results of the research made by Infornetics Research shows that in 2004 the market value of VoIP telephone service in North America has reached 1.3 billion USD. It is anticipated that by 2009, the number will reach 19.9 billion USD, with a compound annual growth rate of 72.6%. It is targeted at enterprise, government, education institutes and SOHOs. At present, large enterprises are major customers, while it is anticipated that by 2009 small and middle enterprises will be the major customers. According to In-Stat's report, from 2005 to 2009 the VoIP service will experience a rapid growth, and will reach the peak during 2010~2014.

Avaya's combined telecom network 2005 FIFA was highly praised

Avaya, the world leading provider of enterprise telecom software, system and service, announced recently that its voice/data integrated telecom network performed quite well at 2005 FIFA German Cup, and was high praised by the organizer of the activity. It set a good example for the construction of telecom network for international sports events, and serves as a guarantee for the success of the event. FIFA will expand the network for the 2006 FIFA World Cup.