Daily News 2005/07/26

9.5 Teleweb constructing call center for Chinahr.

Recently, 9.5 Teleweb, provider of call center and CRM solutions, announced that it has won the bid to construct a call center of 600 positions for Chinahr.com. The call center system is more powerful in calls handling and system management, providing an efficient, advanced and reliable platform for Chinahr and laying a solid foundation for the development of business.

Changchun Informaiton Port starting SM service

Changchun information port, the website of Changchun municipal government, started SM service platform recently. The platform is provided by Emay, It has many functions, such as information release, feedback , etc. It serves as a bridge, linking the government and the people, and is highly recognized and appreciated by them.

Vonage adopting Avaya's SIP-based telecom and call center solution

Vonage, the leading broadband telecom operator in North America, announced recently, that Vonage America, a branch of it, has adopted Avaya's SIP-based telecom and call center solution to improve the capacity and production rate of the call center and the satisfaction index of the customers.

On the basis of the existing call center, Avaya and Vonage work closely with each other to make a solution for the expansion. The SIP-based platform can be seamlessly connected with the existing IP telephone network of Vonage that is based on SIP.