Daily News 2005/08/18

ITApps helpt Sichuan Telecom won the the No.1 prize

After half a year's cooperation between ITApps and Sichuan Telecom, Sichuan Telecom won the first prize in the "Service Assessment of Customer Service Center of National Telecom Industry" held by China Telecom with its professional knowledge and outstanding service. This is the first time Sichuan Telecom won such a prize.

CashCall chosing the integrated call center solution of Concerto

Concerto, initiator of customer contact center, announced today that CashCall adopted Concerto's EnsemblePro products in the customer contact center system. CashCall is a company engaged in credit business, and also a new customer of Concerto. The integrated inbound and outbound call solution as provided by Concerto Ensemble Pro to CashCall can be easily combined with other call center products. The blended call service can reduce the idling time of CashCall operators by blending inbound and outbound calls according to the flow and requirements. The dial-up device can help dial the number automatically

Panasonic cooperating with Shanghai Tangram

Ever since entering China Market in 1978, Panasonic has exported many kinds of products and spare parts to China. Besides, it also prvodes production equipment and techniques for the production of color TV, refrigerator, etc. In Sept. 1987, Panasonic established the first joint venture in China (Beijing), and from then on, it established sole-funded venture and joint venture in many fields, providing household air conditioner, washing machine, telecom equipment and production equipment for communication equipment, video/audio equipment, semiconductor, etc. By Dec. 31 of 2004, it has established 61 companies (joint venture, sole-funded venture), with the products widely recognized by the public.

Shanghai Tangram Customer Interaction Center is outstanding in many aspects. With harmonized team work and reliable call center system, it won the favor of Panasonic Corporation.