Daily News 2005/08/26

Shanghai Aote serving Xinjiang Mobile

Xinjiang Mobile adopted Shanghai Aote's EXS CSP platform in its call center system. It has a relay access capability of 6000 lines, and can meet the requirements for the development of Xinjiang Mobile.

CNCALL building call center for Shanghai Senguihang

Shanghai Senguihang Economic & Trade Company is an electronic retailing company engaged in TV-based sales, index mailing, internet-based sales and channel-based distribution. With the growth of the company, it needs to improve the service quality, and the existing operation mode can not meet the requirements for business development any longer. Meanwhile, Senguihang has realized how importance the call center is for the development of business. The company pays much attention to the quality management of the call center to make sure the system works stably and efficiently. After a full consideration of the actual conditions of the providers, it decided to choose Nortel Meridian 1 11C switch and CNCALL CTI Link M1D as the basis platform for the call center. The call center software developed on the Cncall CTI Link platform is characterized by high reliability, expandability and adaptability, and is favored by many system developers and integrators.

Research: PBX market will value 6.1 billion USD by 2009

According to the research report released recently by Dell'Oro, IP telephone technique has become the first choice in the PBX（enterprise switch）market. By the year 2009, the value of PBX market (IP PBX and mixed IP/TDM) will reach 6.1 billion USD, with a compound annual growth rate of 11％. According to Dell'Oro, in 2004 the sales value of IP PBXs and mixed IP/TDM PBX accounted for only 50% of the whole market value, while by 2009, the it will account for 88% . The market share of traditional TDM system will drop dramatically.