Daily News 2005/09/22

Probest cooperating with Zhejiang Lishui Electric Power Bureau to construct outstanding call center

June, 2005: Probest Enterprise Consultant Co., Ltd. has finished the consulting and training project to improve the call center service of Zhejiang Lishui Electric Power Bureau. This is the first cooperation between the two sides, and also the first time Lishui Electric Power Bureau invites professional consulting company to provide consulting and training service, and also the first time Probest providing service to customers in the power industry.

iSuppli: Sales income from VoIP equipment will reach 24.5 billion USD in 2010

Sept. 15: As iSuppli, a market research company, anticipates that the number of subscribers of household VoIP service will grow dramatically in the coming a few years. For this reason, sales income from VoIP equipment will grow rapidly too, that is, to be more than doubled from 2004 to 2010.
By 2010, the number of VoIP subscribers will reach 197.2 million, more than 4 times than that in 2004 (48 million). Rapid growth of the household VoIP market will lead to rapid growth of the sales income from VoIP equipment, that will reach 24.5 billion USD by 2010, more than doubled than that in 2004 (8.04 billion USD). Sales income in 2005 will reach 12.9 billion USD, an increase of 60% than that in 2004.

iSuppli anticipates that with the increase of individual users, sales income from the equipment may reach 10.6 billion USD, an increase of 650% than that in 2004 (1.4 billion USD).

IP call center products of FrontRange gaining "2005 Innovation Awards"

Sept. 12, 2005: FrontRange, the world leading provider of comprehensive CRM solutions, announced that the IPCC 5.0 gained "2005 Innovation Awards" presented by Internet Telephony. FrontRange provided the IP call center software solution in July. As a new version of VoIP software, IPCC 5.0 has the function of quality management, and can be combined closely with the famous products of FrontRange, such as HEAT, GoldMine (enterprise version) and IT service management module. This is an important step made by FrontRange's IP call center in providing integrated applications.