Daily News 2005/10/27

BOC cooperating with ITAppsto train the management personnel

Bank of China (BOC) has been cooperating with ITApps for a long time. Besides adopting ITApps's call center solutions, BOC made an agreement with ITApps recently for the training of the management personnel of the customer service center of BOC.

EBANSWERS providing customer service to B&Q

Recently, EBANSWERS（www.ebanswers.com）signed a cooperation contract with B&Q to help the latter improve the custom service in China.

Epro acquiring the call center of Guangzhou Junfeng

Pacific Net (Nasdaq:PACT), a leading provider of CRM, call center solutions, IVR and VAS in China, announced today that its branch Epro has acquired 70% of the ownership interest of Guangzhou Junfeng Network Technology Co., Ltd.

PacificNet will make the payment for this in cash.
It is anticipated that this acquisition will increase the business income of PacificNet in 2006.

Alcatel establishing enterprise network technology development center in China

Alcatel announced today that it established an enterprise network technology development center in China. This is a solumn promise made by Alcatel for the Asia-pacific region.

This technology development center is located at Pudong Jinqiao Development Zone of Shanghai, and is mainly engaged in the R&D of localized enterprise network solutions, serving the Asia-pacific market. The services include enterprise-oriented voice telecom platform, business telephone and mobile phone service, IP network, telecom applications, VoIP service and mobile telecom solutions. The center is made up of 30 engineers. Alcatel say that it will enlarge the working team in 2006.