Daily News 2005/11/11

The first public service call center of Hunan province was put into operation

Recently, the first public service call center of Hunan province was put into operation. With the center, the user can get access to various kinds of information services, such as Geographic Names information service, public services and so on, by dialing 1609890 or visiting www.Xxdm.com.cn.
It is said that the "1609890" Changsha public service call center was jointly constructed by Hunan Telecom Company Limited and Changsha Civil Affairs Bureau.

Gartner lowering the expectations to the growth of CRM market

According to the latest report from Gartner, a market research company, the sales income of CRM software on the global market will increase continuously.

As crm-daily.com reports, by the end of 2005, the sales of CRM software will increase by 2.9% that in 2004. Sharon Mertz, Gartner's analyzer, forecasts that the annual growth rate of the sales of CRM software will reach 3% from now to 2009.

The growth of CRM software market is mainly driven by the automatic marketing tools. This kind of tool software has drawn the attention of the users toward analysis software. As Gartner forecasts, the sales of customer service and tool software in this year will be about the same with that in the last year, and will drop in 2006, and then rebound a little in 2007. Gartner's forecast in fact lowered the expectation to the growth of the CRM market. At the beginning of this year, Gartner forecasted that the growth rate of it from now on to 2009 will be 7.2%。

RightNow listed among the 500 top technology companies that grow the rapidest

Bozeman, Montana (No.2, 2005): RightNow, the world leading CRM company, was honored as one of the 500 quickest growing technology companies in the world in 2005. The comparison is based on the growth rate of the income of these companies from 2000 to 2004. RightNow's income during this period has been increased by 446％.